Terms & Conditions

Thank you for accessing our website (Site). If you access our Site, or where you set up an account with us or purchase our products (Products) from us via this Site, your account, personal information, order, purchase and delivery will be covered by these online shopping terms and site terms of use (Terms) as well as our Privacy Policy.

We are L'Oréal Australia Pty Limited (ABN 40 004 191 673), and our registered office is at 564 St Kilda Road, Melbourne, Victoria 3004 (L'Oréal/us/we/our). By using or accessing the Site, or by placing an order for Products, you accept these Terms.

From time to time we may update these Terms. Please check them before you place a new order, or before you use or access the Site, to see if there are changes. If you place an order using the Site, or if you continue use or access of the Site, this will constitute your acceptance of these Terms and any updates.

ONLINE SHOPPING TERMS

1) Key terms of sale

(a) You may not order more than 5 units of any item per size, and per day via the Site; and your total product price paid per day may not be more than $2000 per customer. You may not order more than 10 Products with the same SKU in one calendar month. If an order is more than these limits, we have no obligation to fulfil the order. We may update these limits from time to time either here in these Terms, or on the Product page.
(b) Products purchased via the Site are for personal use only. They must not be used in your professional capacity, and must not be re-sold for commercial purposes.
(c) We can only deliver within Australia, and to physical addresses. Orders with a PO Box as the delivery address will not be processed.
(d) If you place separate or consecutive orders, we won't be able to combine or consolidate them into one delivery, and separate delivery charges will apply to each order.
(e) From time to time we may publicise competitions or make promotional discount codes or other offers available for Products purchased via the Site (eg gift with purchase). The participation in competitions, or, particular use of those codes or offers (including specific terms or conditions) will be described on the Site at the time they are made available.

2) Appearance of Products on the Site

(a) The Site contains text, code, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material (Content) in relation to our Products.
(b) We do our best to ensure the Site and its Content is accurate, but we do not guarantee or give any warranty that it is complete, accurate or fully up to date. For example, photos of the Products are for illustration only. We aim to ensure that the shade and image of our Product photos accurately represent the Products as purchased. However variations can occur for things like colour and transparency or how opaque a product looks when used, particularly because of technical limitations in reproducing colour on screens. As a result, we don't recommend that you only rely on the photos on the Site. To the extent permitted by law, we will not be liable for errors, variations or inaccuracies in Content on the Site.

3) Product Availability

Your purchase of Products is subject to their availability. If a Product is not available, we will let you know as soon as we can. We're not obliged to supply Products, and we aren't liable if a Product is out of stock or unavailable. If we notify you of a Product's unavailability after your order is accepted, you can either cancel the whole order and we will refund you for it; or you may wish to cancel the order for the out of stock Product, and proceed with the remainder of the order; or (depending on the particular Product) we may be able to hold your order until new stock arrives.

4) Price and delivery costs

The prices of the Products are in Australian dollars and include GST. Delivery costs are separate. They are set out in the Shipping section, and will be added to the price of the Products to give your total price payable. We may change Product prices and delivery costs from time to time. You will be required to pay the total price via the Site which is published at the time you submit your order.

5) Orders and payment

(a) To place an order, you need to provide us with the information in our order form page, including your name and delivery address, as well as an email we can send your confirmation to. You're responsible for any errors in your order which you cause, including if you type in an incorrect delivery address or email. We're not responsible or liable for any losses if you provide inaccurate or incomplete details.
(b) Once you submit your order, it can only be cancelled or changed if we agree to do so: you should check your order carefully before submitting it.
(c) You must pay for your order in full at the time you submit it. An order is only confirmed once we receive your payment. We will send you a confirmation email about your order, as well as an email when we have dispatched the Product you've ordered.
(d) The record of the transaction generated from the Site is proof of the purchase of Products, including if there's a dispute between you and us about the purchase.
(e) We can refuse orders: if they are over the number or dollar value limits; if we have an existing dispute with you; if you've failed to pay for part or all of a previous order; or, if your payment authorisation is refused by your banking organisation.
(f) If there has been a genuine human or system error on our part (eg a price or a Product description), we don't have to fulfil an order which is affected by that error, and we will give you a refund. If only part of an order is affected by an error, we will refund you for that part, but we will fulfil the rest of the order. We can also correct any errors, inaccuracies or omissions, without further notice to you.
(g) We can also refuse or cancel orders at any time without giving you any reason at all.
(h) As part of our fight against fraud, information about orders will be analysed by our payment partner.
(i) Products remain our property until we receive full payment. Risk in the Products (including damage or theft) transfers to you once the product is delivered.

6) Delivery

(a) Orders are usually prepared by our logistics centre located in Dandenong, Victoria, Australia, then dispatched by our delivery agent. Delivery times will vary depending on a number of factors, including Product availability, the capacity of our centre, supplier delivery of Product to us, and any delays experienced by our delivery agent. We are not responsible or liable for any delay in delivery. If your order is late, email us and we will follow it up with our delivery agent. (b) Once you receive your Products, you should check that they match your order. Please tell us immediately if they are not correct. Subject to applicable law, we may still reject any delivery complaints if we receive them more than 7 working days after you receive the delivery.

7) Our Products, returns and defects

(a) If we give a warranty or guarantee about a Product, it applies in addition to your other rights and remedies under the Australian Consumer Law, and any other applicable laws. Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.
(b) However, to the extent possible under law, we exclude all implied terms and warranties, whether statutory or otherwise, relating to these Terms, the Site, ordering, delivery and the Products. We will not be liable for any expense or injury (including indirect loss, such as revenue, profits, goodwill or business opportunity) in contract, tort, under statute or otherwise, however caused, including directly or indirectly in connection with these Terms, the Site, ordering delivery and the Products. Any liability we have to us is reduced to the extent that you cause or contribute to the loss or damage.
(c) We cannot refund or exchange Products if you simply change your mind.
(d) If you receive a Product which has been sent in error, or which doesn't comply with its specification, contact us immediately. You must return the affected Product to us within 7 working days of you receiving it, in its original form and packaging. Once we receive it, we will inspect it and investigate any claimed defects as quickly as possible. If we determine that the Product is defective, or if it has been sent to you in error, we will either refund the price you paid and the postage costs, or we will exchange the Product and send you an alternative, at our election.
(e) We may determine that the Product is not defective or has not been sent to you in error, including on the basis that you have not used the Product in accordance with its instructions, or if you have failed to take reasonable care, or for some other reason outside of our control. In this case, we may reject your claim, and return the Products to you at your cost. However nothing in these Terms limits your rights at law.
(f) If a Product is subject to a recall, we will do our best to notify you, and arrange for the Product to be returned.
(g) If you Purchase a Product as a gift, or otherwise for delivery to someone who isn't you, you consent to us contacting the recipient if we need to, including if there is a recall.

SITE TERMS OF USE

1) Privacy

We have a Privacy Policy which sets out how we collect, use, disclose and protect your personal information. By accessing or using this Site you agree to the Privacy Policy. Any personal information you submit or communicate via this Site is governed by the Privacy Policy. You do, however, agree that we may use or disclose information about your demographics and use of the Site in a manner that does not reveal your identity.

2) Your Use of the Site

In addition to the Content, some parts of our Site may be interactive, or allow you to post comments, reviews, or your own content such as images or videos (Material). This also includes our social media sites. The interactive parts of our Site and our social channels may be operated by a third party or using their specific technology, such as Bazaarvoice or Olapic. When using the Site, including these interactive parts, as well as any social media channels to post Material, you must not:
(a) commit or encourage a criminal offence, including promoting violence or hate-crimes;
(b) transmit a virus, trojan, worm, or any other material which is technologically harmful, or a breach of confidentiality;
(c) transmit any unlawful, threatening, defamatory, obscene, abusive, inflammatory, offensive, or pornographic material or other material that could give rise to any legal liability;
(d) hack into the systems or data related to the Site;
(e) infringe any person's intellectual property rights (eg copyright);
(f) use the Site to send spam; or,
(g) attempt to affect the performance or functionality of the Site, or our systems.

(i) prevents, diagnoses, treats, cures of alleviates a diseas, condition, ailment, defect or injury
(ii) modifies a physiological process; or
(iii) tests susceptibility to a disease or ailment 

By submitting Material you grant us (and our affiliates) a royalty-free, unrestricted, world-wide, sub-licensable, perpetual, irrevocable, non-exclusive, transferable licence to use, copy, reproduce, modify, edit, alter, create derivative works from, commercialise, publish, and perform the Material in anyway, in any medium. We may also delete the Material, in our sole discretion.

3) Links

The Site may contain links to third party web pages, and in some cases, marketing material from third parties. We don't control what's on those pages or in that marketing content. We are not responsible for any of their content, including links or other functionality like e-commerce. If our Site contains a link to a third party web page, it's not necessarily an endorsement by us of that third party, their page or their products or services. If you have questions or concerns about those third party pages or content, you should contact the relevant owner or operator of that page. If the Site contains links to other third party websites to purchase products, your purchase and your use of those websites will be covered by terms between you and the relevant third party operator of those websites.

4) Intellectual Property

The Site is made up of Content which is protected by intellectual property laws (eg copyright, patents, and registered trade marks and designs), as well as and other legal rights and actions.

The Site includes Content which we own or control, as well as Content which is owned or controlled by other parties, which we licence.

You should not use our trade marks or names without our prior consent. If you become aware of unauthorised access to the Site or use of the Content which infringes any right, please tell us immediately.

5) Cookies and Other Trackers

When you access the Site, your use may be subject to cookies, beacons, trackers and similar technologies. These kinds of technology allow us to track how you use the site and where you click, as well as things like your device, IP address and browser type. The data collected is often stored or cached by your browser. We use these kinds of technology to do a number of things, including enabling our Site to work properly. It also allows us to gather data about how the Site is used by particular visitors. This enables us to customise it and improve its functionality, including things like making your click pathways clearer and easier to follow, or making the Site run faster, or remembering you when you return to the Site. It also means we can improve our marketing and advertising, so it is relevant to you.

Most browsers automatically accept things like cookies, however you can change the settings, so they don't. If you turn off cookies and trackers, it might stop some functions of the Site, so you may not be able to access or use everything you would if the cookies were turned on.

4) Licence and Download Rights

Using the Site doesn't give you any rights or licences to the Content, other than as set out in these Terms. You may not copy, reproduce, republish, reverse engineer, decompile, distribute, modify, upload or create any derivative works from the Site or the Content.

5) No warranty, No Reliance

We do our best to ensure the Site and Content is accurate, but we do not guarantee or give any warranty that it is complete, accurate or fully up to date. The Site and Content is provided “as is”.

To the extent permitted by law, we exclude all liability relating to the access to and use of the Site. We accept no responsibility for the Site or the Content.

Further, the Site and Content may not always operate uninterrupted, or be error- or defect-free. It may not be compatible with your device, internet access type or limits, or browser. We do not warrant that the Site or Content is free from viruses, worms, Trojans, or similar, or that it will be free from hacks, denial of service attacks; and we are not liable for any damage or losses you might incur as a result of any of these. We are not responsible for Content provided by third parties.

We acknowledge that some jurisdictions do not allow the exclusion of certain implied guarantees and warranties, so some or all of the above exclusions may not apply to you. Our community is global. As such, our Site may include reviews of Products which have been submitted to our sister-sites by users in other countries (such as the USA or the UK). These products may have different features, strengths, ingredients or settings, depending on what is available or required in that country. If a review from an international site refers to a particular feature, ingredient or composition, check to ensure the Australian or New Zealand product is equivalent.

6) Limit of liability

Your use of the Site and Content is at your own risk. If you don't accept these Terms, or have issues with the Site or Content, your only remedy is to stop accessing or using the Site. To the extent permitted by law, we exclude all liability for any direct, special, indirect, consequential or incidental costs, losses, expenses and damages, exemplary or lost profits, or any other damages of any kind incurred in any way (including negligence), which arises from, any use of, or inability to use, the Site, Content or any other website linked to the site.

7) Local regulations

The Site is not directed at any person in any jurisdiction or place where, for any reason, the publication or availability of the Site or Content is prohibited. If you are in such a place you must not access or use the Site.

We don't represent that the Site or the Content are appropriate or permitted for use or access in all jurisdictions. If you access the site, you are responsible for this kind of compliance.

8) Termination and Changes

We may terminate, alter, change, update or suspend the Site or Content for any reason and at any time, without notice or liability, including its functionality or technical specs. These changes might mean you can't access or use it in the same way, or at all. We're not liable for this.

9) General

(a) We're not liable if the Site, the Products, ordering, our staff, or the delivery of Products are affected by events which are outside of our control. For example, events which are outside of our control include things like war, riots, terrorism, strikes, and insurrection; security hacks or interruptions, technical failures affecting computers, hardware, software, and telecom lines; unauthorised access to the Site's services or our systems; and natural or human-caused disasters, such as fire, flood, explosion, cyclone, earthquake, or storm, or even the threat of such an event. If there is such an event, we will let you know as soon as we can. If the event continues for 30 days, we may cancel the order and we will reimburse you, where applicable.

(b) If one or more parts of these Terms is deemed or declared invalid under a law, regulation or following a definitive decision by a court having jurisdiction, the other provisions remain in effect. If we don't enforce or act on a part of the Terms, we aren't waiving our right to do so later.

(c) These Terms, and, if applicable, the order confirmation sent to you, together form the entire agreement between us and you about the Products, Site and Content, and they apply to the exclusion of all other documents and supersede any prior understanding or agreements (written or oral). If applicable, if the Terms and order confirmation are inconsistent, the Terms prevail.

(d) These Terms and the contract between you and us are governed by the laws of Victoria, Australia. You agree that the Courts of Victoria have exclusive jurisdiction over them.

ONLINE OFFERS

HYDRATION GWP 

Spend $90 or more in a single transaction and receive an 9-piece gift ('gift'). Gift includes: Hyalu B5 Serum 3mL, Mini Pure Vitamin C10 Serum 10mL, Cicaplast Baume B5+ 3mL, Anthelios Invisible Fluid SPF50+ Facial Sunscreen 3mL, Anthelios KA+ Sunscreen 3mL, Mini Mela B3 Serum 10mL, Effaclar DUO+M Cleanser 15mL, Retinol B3 Serum 5mL and Thermal Spring Water 50mL. Gift valued at $85.26 by La Roche-Posay. Available at www.laroche-posay.com.au. Offer starts 12:00AM AEDT on 9/12/24 and ends 11:59PM AEDT on 17/12/24, while stocks last. Limit 1 gift per transaction. Not valid with other offer/s. Gift not exchangeable or redeemable for cash and must not be resold. If purchase returned, gift must also be returned or its value deducted from refund.  
 

FIRST PURCHASE SIGN UP OFFER:

Offer available to new La Roche-Posay members only. Receive 10% off your first purchase when you sign up to La Roche-Posay. Customer will receive a promo code in their Welcome email that get sent to them when they sign up for an account. Must be signed into your account and use promo code at checkout to redeem. Available at laroche-posay.com.au. Offer commences 12:00AM AEDT on 14/3/23. Limit 1 redemption code per customer. La Roche-Posay reserves the right to withdraw or cancel the offer at any time. Not valid with other offer/s.

TWO FREE SAMPLES:

Receive 2 free bonus samples (‘gift’) with every order (subject to availability). Offer commences 12.01am AEDT 22/03/23 and will continue until cancelled by La Roche-Posay Australia. Available at www.laroche-posay.com.au. La Roche-Posay reserves the right to cancel or amend this offer at any time. The samples provided are strictly subject to availability. Offer available while stocks last only. Limit 1 gift per transaction. Gift not exchangeable or redeemable for cash and must not be resold. If purchase is returned, gift must also be returned or its value will be deducted from refund.

FREE SHIPPING:

Spend $50 -$99.99 in a single transaction and receive free standard delivery. Spend $100 or more in a single transaction and receive free standard or express delivery. Offer commences 12.01am AEDT 22.03.23 and ends when cancelled by La Roche Posay Australia. Available at www.laroche-posay.com.au. La Roche-Posay reserves the right to cancel or amend this offer at any time. All advertising for the offer will be removed once the offer ends.
 

VIRTUAL BUNDLE SETS:

Receive 20% off La Roche-Posay skincare sets. Available at https://www.laroche-posay.com.au/. Offer starts 12:00AM AEDT on 1/1/24.  No promo code required, discount automatically applies at checkout. Discount offer cannot be combined with the 10% welcome offer. Not valid with other offer/s.

BIRTHDAY OFFER:

Offer open to La Roche-Posay members only. Receive 20% off sitewide at www.laroche-posay.com.au on your birthday month. Excludes skincare sets and kits. Member must be logged in to their account to redeem offer. Offer redeemable on the month of your birthday as per your La Roche-Posay membership details. Max 1 offer redemption per person per year. Use unique code sent via eDM at checkout to redeem. Not valid with other offer/s. L'Oreal reserves the right to end the offer at any time. Members who do not have their birthdate included in their registration will not be eligible for this offer.  

LA ROCHE-POSAY SUBSCRIBE & SAVE TERMS AND CONDITIONS:

Program: La Roche-Posay Subscribe & Save Subscription Program.

Promoter: L'Oreal Australia Pty Ltd ABN 40 004 191 673, 564 St Kilda Road, Melbourne, VIC 3004, Australia. Ph: (03) 8680 0000.

Eligibility: The Program is open to Australian residents aged 18 years or over.

How to take part:

To take part in the Program, individuals must:

a) visit laroche-posay.com.au and follow the prompts to register for the Program; and

b) subscribe to purchase any La Roche-Posay product* and opt to purchase that same La Roche-Posay product on a regular basis, with a maximum of six (6) months in between purchases, as part of the subscription service (“Eligible Purchase”).

*Skincare sets/bundles are not an eligible for the Program.

Subscription information:

The Program is a subscription service, and the La Roche-Posay product will be delivered to participants until they opt to cancel the service. By taking part in the Program, participants enter into an agreement to receive the La Roche-Posay product on an ongoing basis.

Participants will be charged for their first order upon completing the initial transaction on the site. Subsequent recurring orders will be charged without further authorisation from the participant, unless they have cancelled or otherwise modified their subscription as outlined in these Terms and Conditions. Modifications include the ability to skip an order, or change the next delivery date, which can be done in the user portal. Purchase and delivery of orders can be scheduled at frequencies of between 2-6 months apart.

By subscribing to the Program, participants agree to receive the same La Roche-Posay product on a recurring basis for an indefinite period until cancelled by the participant or the Promoter as set out in these Terms and Conditions. The subscription amount and billing intervals are set out on the checkout page, confirmation correspondence, and the customer login area of the La Roche-Posay website.

In order to cancel the subscription service, participants can log in to their La Roche-Posay account and follow the prompts to cancel. Cancellations must be made at least 24 hours before the next billing cycle, which shall be stipulated on the La Roche-Posay website. Changes to orders can be made up to 24h before the next scheduled shipment date.

Payment Information:

All payments must be made by credit or debit card. Alternative payment forms, such as Apple pay, PayPal or Afterpay are not accepted at this time. Participants are responsible for ensuring that their payment method details are valid and up to date and ensure sufficient funds are available at the time of payment processing.

The Promoter does not collect or store payment information. All payment information is collected and stored by the applicable third-party in order to be processed as required. The Promoter will never permanently store complete debit/credit card details.

All online debit/credit card transactions performed on the La Roche-Posay site are through secured payment gateways. Complete debit/credit card details cannot be viewed by the Promoter or any outside party. Payments will appear on a participant’s bank statement from La Roche Posay Australia or L'Oreal Australia.

Subscriber discount offer:

Individuals who take part in the Program and make an Eligible Purchase will receive a discount of 10% off the total price of each purchase of that same La Roche-Posay product ("Subscriber Discount") as part of the subscription (with a maximum of six (6) months in between purchases).

Additional details:

If a participant fails to make a purchase within the maximum 6-month time frame permitted (via their subscription), their next Eligible Purchase will be charged at full price before the Subscriber Discount is applied again to subsequent purchases under the subscription. Participants are not eligible to suspend their subscription.

If a participant cancels and then resumes their subscription, their next Eligible Purchase will be charged at full price before the Subscriber Discount is applied again to subsequent purchases under the subscription.

Participants will be eligible to purchase different La Roche-Posay products and qualify for the corresponding Subscriber Discount, however, each different La Roche-Posay product will have a separate subscription and only purchases of the same La Roche-Posay product will be considered part of that subscription. Participants may add to the quantity of a type of La Roche-Posay product purchased as part of a subscription; however, each additional item will be charged at full price on the first occasion on which it is ordered and then subject to the Subscriber Discount thereafter as part of the relevant subscription.

Further Terms

1. Participants agree and acknowledge that they have read these Terms & Conditions and that participation in the Program is deemed to be acceptance of these Terms & Conditions.

2. This Program is not valid in conjunction with any other offer(s). Purchases must be made via laroche-posay.com.au to qualify for the Program.

3. The Promoter reserves the right to suspend or terminate the Program or a subscription at any time or make changes to these Terms & Conditions, in its absolute discretion (with or without providing notice of such changes).

4. No part of a Subscriber Discount is exchangeable, redeemable for cash or any gift. Subscriber Discounts are not transferable, unless otherwise specified in writing by the Promoter. If a La Roche-Posay product is returned, any refund will reflect any Subscriber Discount that was applied to that La Roche-Posay product.

5. All Eligible Purchases over $50 (in one transaction) will be eligible for free standard shipping.

6. Participants are responsible for ensuring that their contact details, payment details and delivery details are kept up to date with the Promoter. Participants can update and edit these details by logging into their account and following the prompts to update their details. The Promoter is not responsible for any loss suffered as a result of a participant not keeping their account details up to date. In the event that a participant’s payment fails due to insufficient funds, incorrect or outdated payment information, the Promoter reserves the right to cancel their subscription.

7. The Promoter reserves the right to disqualify any claims in the event of non-compliance with these Terms & Conditions. In the event that there is a dispute concerning the conduct of the Program, the Promoter’s decision will be final and no correspondence will be entered into.

8. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or wilful misconduct) in connection with this Program, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).

9. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.