Find out everything you need to know at our Customer Service Hub.

 

SHIPPING
QUICK Q&A

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How do I track my order?

When your order and payment are validated, La Roche-Posay sends an initial e-mail to confirm your order.

Then, once your order has been prepared and dispatched, you will also receive an order dispatch confirmation by e-mail. In this second e-mail, you will find a tracking number.

You can use this tracking number to track your order via the Australia Post website.

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Can I ship an item internationally?

Unfortunately La Roche-Posay Australia is only shipping to locations within Australia at this time.

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How long does shipping take?

Your orders are usually dispatched within 2 working days.

The following delivery timeframes apply:
- Sydney and Melbourne Metro: 2-3 working days after dispatch. Orders are dispatched within 2 days.
- Rest of Australia: 3-5 working days after dispatch. Orders are dispatched within 2 days.

Delivery to remote areas may take longer.

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What types of delivery are offered?

We currently offer standard & express Australia Post shipping to all locations within Australia

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How much does shipping cost?

All orders over $50 ship free within Australia.

Orders under $50 can are $9.95 for standard shipping.

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I haven't received my order

We process orders Monday through Friday in the order in which they are received. If you want to track the shipment of your order, you can do so by clicking on the tracking number included in your shipping confirmation email.

For Delivery delays, please contact Australia Post directly. If there is anything else we can assist with, please Contact Us.

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 CONTACT US

ONLINE ORDERS

Please see our Online Shopping FAQ for any online order related queries.

For any further questions regarding online orders, tracking, delivery and shipping please call 1300 060 116. We operate Monday to Friday between 9am and 5pm.

Alternatively, you can email us at [email protected]

 

GENERAL ENQUIRIES

For more information or advice on our products, please call 1300 101 411 (for the cost of a local call).

Monday - Friday: 7.00am – 6.00pm AEST
Saturday: 9.00am – 5.00pm AEST

Alternatively, you can email us at [email protected]