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When your order and payment are validated, La Roche-Posay sends an initial e-mail to confirm your order.
Then, once your order has been prepared and dispatched, you will also receive an order dispatch confirmation by e-mail. In this second e-mail, you will find a tracking number.
You can use this tracking number to track your order via the Australia Post website.
Unfortunately La Roche-Posay Australia is only shipping to locations within Australia at this time.
Your orders are usually dispatched within 2 working days.
The following delivery timeframes apply:
- Sydney and Melbourne Metro: 2-3 working days after dispatch. Orders are dispatched within 2 days.
- Rest of Australia: 3-5 working days after dispatch. Orders are dispatched within 2 days.
Delivery to remote areas may take longer.
We currently offer standard & express Australia Post shipping to all locations within Australia
All orders over $50 ship free within Australia.
Orders under $50 can are $9.95 for standard shipping.
We process orders Monday through Friday in the order in which they are received. If you want to track the shipment of your order, you can do so by clicking on the tracking number included in your shipping confirmation email.
For Delivery delays, please contact Australia Post directly. If there is anything else we can assist with, please Contact Us.
CAN'T FIND THE ANSWER YOU'RE LOOKING FOR?
Please see our Online Shopping FAQ for any online order related queries.
For any further questions regarding online orders, tracking, delivery and shipping please call 1300 060 116. We operate Monday to Friday between 9am and 5pm.
Alternatively, you can email us at [email protected]
For more information or advice on our products, please call 1300 101 411 (for the cost of a local call).
Monday - Friday: 7.00am – 6.00pm AEST
Saturday: 9.00am – 5.00pm AEST
Alternatively, you can email us at [email protected]
