Payments & Ordering
Consumers using foreign credit cards issued in many countries can place orders on this website provided that the Ship-To Address is in Australia. We do reserve the right to decline orders made with credit cards issued from specific countries. Should you have additional questions or concerns please Contact Us (service@laroche-posay.com.au)
All orders placed on laroche-posay.com.au will be subject to GST.
Your orders are usually dispatched within 2 working days. You will receive an email notification from Australian Post when your order is shipped.
The following delivery timeframes apply:
- Sydney and Melbourne Metro: 2-3 working days after dispatch. Orders are dispatched within 2 days.
- Rest of Australia: 3-5 working days after dispatch. Orders are dispatched within 2 days.
*Delivery to remote areas may take longer. Please note we rely on Australia Post to provide delivery services so we cannot guarantee delivery times. If your order doesn't arrive within the given time frame, please contact us on 1300 060 116 or email us at service@laroche-posay.com.au
You will be shown an order confirmation number on the last page of checkout after you have submitted payment. You will also receive a confirmation email to the email address provided at checkout within 48 hours of order submission.
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email which includes the Australia Post tracking number that you will be able to use to track your order.
For any questions about your order, please Contact Us (service@laroche-posay.com.au) and we would be happy to assist you.
