OUR RESPONSE TO COVID-19

Article Read Duration 5 min read

La Roche-Posay’s main priority is the wellbeing and safety of our community of customers, employees and partners. We value your continued interest in our products and services and commit to keeping you informed on the implications of the Coronavirus (COVID-19) on our ability to serve. Please be assured we are monitoring the outbreak closely and are taking ongoing actions to keep everyone safe.

While we have needed to put different working measures in place for our employees at this time, we are still working diligently to ensure we can continue to make online shopping easy and safe for you.

WAREHOUSE & PACKAGING

We are taking enhanced precautions across our supply chain. This includes sanitation and increased workplace cleansing at our distribution facilities, actively encouraging sick employees to stay home, and enforcing healthy hygiene habits in the workplace.

 

PERSONALISATION SERVICES

It is already our standard operating procedure for team members completing value-add services such as gifting to use protective gloves. We will continue to evaluate these processes as new information is provided.

 

3RD PARTY DELIVERY

We are working closely with our shipping partners who are following guidance from the World Health Organization. Find further detail around additional measures our delivery partners like Australia Post have in place here.

 

PRODUCT SAFETY

All La Roche-Posay Beauty products sold follow strict quality control measures to ensure consumer safety. This includes packaging that seals and protects the product from external contamination.

 

WE CONTINUE TO MAKE ONLINE SHOPPING EASY

Free standard shipping on all orders.

Free 30 day returns.

Samples you can try at home on all orders.

Our Customer Service Team is by the phone on 1300 060 116, or find out other ways to Contact Us.

We understand that these are changing times and hope you can take comfort knowing that we are do everything we can do keep our communities safe and healthy. We will continue to provide updated information as the situation evolves.

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